RETURN AND REFUND POLICY

At Lunaterra, we pride ourselves on the quality of our beauty products and the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure that your shopping experience with us is always enjoyable. Please read the following terms and conditions carefully to understand our refund policy:

1. Return and refund period

Customers have 14 calendar days from the delivery date to request a return or refund. Requests submitted after this period are not eligible for a refund or exchange.

2. Refund requirements

To be eligible for a return or refund, the product(s) must:

Be unused and in the same condition as when you received it.
Be in the original packaging with all labels, stickers and seals intact.
Be accompanied by the original proof of purchase.

Please note that opened or used products, as well as products purchased during a sale or at a discount, are not eligible for refunds.

3. How do I request a refund?

To initiate a return or refund, please contact our customer service team at info@lunaterra.co with the following information:

Your full name
Order number
Date of purchase

Reason for return
Product photos (if damaged or defective)

Our team will review your request and send you a response with additional information within 48 hours.